| General Support |
£6.25 |
per 15 mins |
e.g.
installing hardware; installing PC software; data recovery; virus removal; etc.
|
| Site Visit |
£5.00 |
per visit (zone 1) |
visits to give support or pickup/drop-off hardware.
(you can drop-off/pickup your hardware to/from the office, by arrangement, to avoid the charge)
|
| Domain Related Support |
£11.25 |
per 15 mins |
this covers server based support related to a domain served network.
e.g. user security; group security. |
| Web Design |
£25.00 |
per hour |
e.g. analysis; design; construction; build deployment; processing of images; writing copy. |
| Web Site Maintenance |
£2.08 |
per 5 mins |
e.g. alter text/images; new web pages; changes in navigation. |
|
| Telephone support |
£2.08 |
per 5 mins |
the same as normal support apart from the customer is talked through solving the problem over the phone. |
| Remote support |
£2.08 |
per 5 mins |
the same as normal support apart from the customer's Computer/Server is accessed remotely over the Internet using a secure connection. |